From the support portal landing page (http://support.prophix.com) you can reset your password as follows:
- Click the Sign In button from the top right hand corner
- Select the Forgot my password link
- Enter your email address and click Submit
You will receive an email notification with a link to reset your password within a few minutes.
Note: If you do not receive an email within the noted time it may be due to the following:
- The email is in your spam/junk folder
- You do not have an account with the support portal